Privacy Policy

1. Information We Collect

Depending on how you use our services, we may collect:

• Contact details — name, email address, phone number, and appointment notes you provide when booking or messaging us.
• Booking details — services selected, date/time, location for house calls, quantity, add-ons, and related appointment information.
• Payment information — payments and card authorizations are processed by Square. We do not store full card numbers on our servers. Square may receive billing details needed to process holds, deposits, and charges.
• Device and usage data — IP address, browser type, pages viewed, referral URLs, and approximate location derived from IP, collected through cookies and similar technologies.
• Marketing attribution — campaign or referral parameters (for example UTM tags) when you arrive from ads or partner links.

2. How We Use Information

We use your information to:

• Schedule, confirm, remind you about, and fulfill appointments
• Process deposits, card holds, memberships, and remaining balances through Square
• Send transactional messages (booking confirmations, updates, and service communications) by email, SMS, or phone
• Respond to inquiries and provide customer support
• Improve our website, measure marketing performance, and prevent fraud or abuse
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Information

We do not sell your personal information. We share information only as needed with:

• Square — for booking catalog, payments, card holds, and memberships. See Square's Privacy Notice.
• Email and messaging providers — to deliver booking confirmations and operational alerts (for example Resend for email).
• Analytics and ads tools — such as Google Analytics / Google Tag Manager and Meta Pixel when configured, to understand site usage and measure campaigns.
• Hosting and infrastructure — providers that host this website and related systems.
• Legal and safety — when required by law, court order, or to protect rights, safety, or property.

Internal business tools (such as team alerts) may receive booking details so we can staff and prepare for your appointment.

4. Cookies and Tracking

We and our partners use cookies, pixels, and similar technologies for essential site functions, analytics, and advertising measurement. You can control cookies through your browser settings. Disabling certain cookies may affect site features. Where required, advertising platforms offer their own opt-out tools (for example Google Ads Settings and Meta Ad Preferences).

5. Text Messages and Calls

If you provide a phone number, we may contact you by call or text about your appointment, including confirmations, reminders, and schedule changes. Message and data rates may apply. You can opt out of non-emergency marketing texts by replying STOP (where applicable) or contacting us. Transactional booking messages may still be necessary to complete your service.

6. Data Retention

We retain booking and customer records as long as needed to provide services, maintain business and tax records, resolve disputes, and meet legal requirements. Payment records are retained according to Square's policies and applicable law.

7. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is 100% secure. Card data is handled by Square's PCI-compliant payment systems.

8. Your Choices and Rights

Depending on where you live (including Florida and other U.S. states with privacy laws), you may have rights to request access, correction, or deletion of personal information we hold, or to opt out of certain sharing for targeted advertising. To make a request, email info@cutzbymarc305.com or call (833) 288-9672. We may need to verify your identity before fulfilling a request.

9. Children

Our website and online booking are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

10. Third-Party Links

Our site may link to third-party sites (social media, maps, payment providers). Their privacy practices are governed by their own policies, not this one.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we post revisions. Continued use of the site after changes means you accept the updated policy.

12. Contact Us

Cutz By Marc LLC (Cutz By Marc 305)
North Miami Beach, FL
Email: info@cutzbymarc305.com
Phone: (833) 288-9672
Contact page · Terms of Service